Frequently Asked Questions

Question 1

What types of home care services does Family Friends Home Care provide?

Accepted Answer

We provide a comprehensive range of home care services including private duty nursing, personal care (bathing, grooming, dressing), companionship, meal preparation, light housekeeping, medication reminders, transportation to appointments, and respite care for family caregivers.

Question 2

Do you provide 24-hour or overnight care?

Accepted Answer

Yes. We offer flexible scheduling including part-time, full-time, overnight, and 24-hour care depending on your loved one's needs.

Question 3

Do you offer respite care for family caregivers?

Accepted Answer

Absolutely. We understand how demanding caregiving can be. Our respite care services give family caregivers a much-needed break while ensuring their loved one continues to receive quality care.

Question 4

Can care services be customized to my family member's specific needs?

Accepted Answer

Yes. Every care plan is personalized. We conduct an initial assessment to understand your loved one's needs, preferences, and daily routines, then build a care plan around them.

Question 5

Do you provide care for individuals with Alzheimer's or dementia?

Accepted Answer

Yes. Our caregivers are trained to support individuals living with Alzheimer's, dementia, and other memory-related conditions with patience, consistency, and compassion.

Question 6

What is the MI Choice Waiver program?

Accepted Answer

The MI Choice Waiver is a Michigan Medicaid program that allows eligible seniors and adults with disabilities to receive home and community-based services instead of moving to a nursing facility. It covers a wide range of services including personal care, homemaking, and more.

Question 7

What is Participant-Directed Services (PDS)?

Accepted Answer

Participant-Directed Services (PDS) is a program within MI Choice that gives participants more control over their care. It allows eligible individuals to hire, train, and manage their own caregivers — including family members or friends — who are then paid through the program.

Question 8

Can a family member get paid to care for their loved one?

Accepted Answer

Yes. Through the PDS program, eligible family members — such as an adult child, sibling, or other relative — can be hired and compensated as a paid caregiver.

Question 9

How does Family Friends Home Care help with MI Choice and PDS?

Accepted Answer

We guide families through every step — from determining eligibility and completing the application to onboarding family caregivers as employees and managing ongoing compliance. We handle the paperwork so families can focus on care.

Question 10

How do I get started with home care services?

Accepted Answer

Simply contact us by phone or through our website. We'll schedule a free in-home consultation to assess your loved one's needs, answer your questions, and walk you through your care options and next steps.

Question 11

How long does it take to start receiving services?

Accepted Answer

In many cases, care can begin within just a few days of your initial call and complimentary in-home assessment. At Family Friends Home Care, we strive to make getting started simple, seamless, and stress-free, so you and your loved ones can receive the compassionate support you need as quickly as possible.

Question 12

What happens during the initial assessment?

Accepted Answer

A care coordinator will visit your home to learn about your loved one's health, daily routines, personal preferences, and care needs. This helps us create a personalized care plan and match your family with the right caregiver.

Question 13

Does Family Friends Home Care accept Medicaid?

Accepted Answer

Yes. We work with Michigan Medicaid programs including MI Choice Waiver and Participant-Directed Services (PDS) to provide covered home care services to eligible individuals.

Question 14

Do you accept private pay or long-term care insurance?

Accepted Answer

Yes. We accept private pay and can work with many long-term care insurance policies. Contact us with your insurance information and we'll help verify your benefits.

Question 15

What areas does Family Friends Home Care serve?

Accepted Answer

Livonia, Northville, Novi, Plymouth, Farmington, Southfield, Oak Park, Hazel Park, Huntington Woods, Troy, Birmingham, Madison Heights, Redford, Ecorse, Southgate, Taylor, Riverview, Allen Park, Lincoln Park, River Rouge, Flat Rock, Dearborn, Canton, Westland, Detroit, Grosse Pointe and more!

Question 16

Do you provide services in assisted living facilities?

Accepted Answer

Yes, we provide personalized care services in assisted living facilities. We encourage you to contact our team to discuss your specific care needs so we can determine how best to accommodate your situation and provide the support you deserve.

Question 17

Are your caregivers background checked?

Accepted Answer

Yes. All of our caregivers undergo thorough background checks, including criminal history screening, before they are placed with any client. Your family's safety is our top priority.

Question 18

What training do your caregivers receive?

Accepted Answer

Our caregivers receive ongoing training in personal care, safety protocols, dementia and Alzheimer's care, infection control, and other relevant areas to ensure they are prepared to provide high-quality, compassionate care.

Services & What's Included

MI Choice Waiver & PDS Paid Caregiver Programs

Getting Started & How to Enroll

Insurance, Medicaid & Payment Options

Service Area

Caregiver Hiring, Training & Background Checks

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